What types of coffee do you offer?

We offer a wide range of single-origin coffees and unique blends, including light, medium, and dark roasts, as well as espresso blends and flavoured coffees.

Are your coffees organic, fair trade, or sustainably sourced?

Yes, we are committed to sourcing our coffees from organic, fair trade, and sustainably managed farms whenever possible. We believe in supporting ethical and eco-friendly farming practices.

Do you offer decaffeinated options?

Absolutely! We offer a selection of decaffeinated coffees that are processed using the Swiss Water Method, ensuring a 99.9% caffeine-free experience without compromising flavour.

How do you ensure the quality of your coffee beans?

We work directly with trusted farmers and cooperatives, carefully selecting the best coffee beans. Our beans are roasted in small batches to ensure consistency and quality, and we employ strict quality control measures throughout the process.

Do you offer coffee subscriptions or recurring deliveries?

Yes, we offer convenient coffee subscriptions and recurring deliveries. You can choose your favourite coffees, select your preferred delivery frequency, and enjoy fresh coffee delivered right to your door.

Ordering & Shipping

How can I place an order on your website?

Placing an order on our website is easy. Simply browse our coffee selection, add your desired items to the cart, proceed to checkout, and follow the prompts to enter your shipping and payment information.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure online payments.

Do you offer free shipping, and if so, what are the conditions?

We offer free standard shipping on orders over £50 within the UK. For orders below £50, a flat shipping fee of £3.95 applies.

How long does shipping typically take within the UK?

For standard shipping within the UK, your order will typically arrive within 3-5 business days. We also offer express shipping options for faster delivery.

Do you ship internationally, and if so, to which countries?

Currently, we ship only within the United Kingdom. However, we are working on expanding our international shipping capabilities in the near future.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your coffee, you can return it within 30 days of receipt for a full refund or exchange.

How do I initiate a return if I'm not satisfied with my purchase?

To initiate a return, please contact our customer service team via email or phone. Provide your order number and the reason for the return, and we will guide you through the process.

Do you offer refunds, and how are they processed?

Yes, we offer refunds for returned items. Once we receive and inspect the returned product, we will process your refund to the original payment method used for the purchase.

Are there any items that are non-refundable?

All our coffees are eligible for returns and refunds, as long as the packaging is unopened and in its original condition. However, any merchandise or non-coffee items are non-refundable.

Who covers the shipping costs for returns?

For returns due to product defects or our error, we will cover the return shipping costs. For other reasons, the customer is responsible for the return shipping fees.

Brewing & Storage

What brewing methods do you recommend for your coffees?

We recommend various brewing methods depending on the coffee and your personal preferences. Some popular methods include French press, pour-over (V60 or Chemex), drip coffee machines, and espresso.

How should I store my coffee to maintain its freshness?

To maintain the freshness of your coffee, store it in an airtight container away from direct sunlight, heat, and moisture. Our coffee bags are equipped with a resealable zipper to ensure optimal freshness.

Do you have any tips for achieving the perfect brew?

For the perfect brew, start with freshly roasted coffee beans, use filtered water, and ensure the correct water-to-coffee ratio for your chosen brewing method. Experiment with grind size and brewing time to find your ideal flavour profile.

How long does coffee typically stay fresh after opening?

Once opened, coffee typically stays fresh for 2-4 weeks when stored properly. We recommend consuming your coffee within this timeframe for the best taste and aroma.

Can I grind my coffee beans in advance, or is it better to grind them just before brewing?

For optimal flavour, it's best to grind your coffee beans just before brewing. Pre-ground coffee tends to lose its freshness and aroma more quickly. However, if you prefer the convenience of pre-ground coffee, we offer that option as well.